Shipping & Returns

At The Gem Supply, we strive to provide fast, reliable shipping and a hassle-free return experience.

Shipping Policy

We ship orders worldwide using trusted shipping partners, including:

USPS
UPS
FedEx
DHL

Shipping Rates

Orders under $49: Flat shipping rate of $4.99
Orders of $49 or more: FREE Shipping

Shipping charges are calculated at checkout based on your order total.

Order Processing

Orders are typically processed within 1–3 business days.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Delivery times vary depending on your location and the shipping carrier.

Please note that delays caused by customs, weather, or shipping carriers are beyond our control.

Returns & Refunds

We want you to shop with confidence.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

Items must be unused and in their original condition.
Items must be returned in their original packaging.
Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

Custom-made or personalized products
Special order items
Items showing signs of use or damage caused after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue through a replacement or refund.