Privacy Policy

Effective Date: July 16, 2026

Welcome to The Gem Supply ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit TheGemSupply.com or interact with our products and services.

Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing and shipping address

  • Order and payment details

  • Account information

  • Communication records

  • Device information, IP address, browser type, and cookies

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Respond to inquiries and customer support requests

  • Provide quotations and product information

  • Improve our website, products, and services

  • Send order updates and important notifications

  • Prevent fraud and maintain website security

  • Comply with applicable legal obligations

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website functionality. You can disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers, including:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Legal or regulatory authorities when required by law

These service providers are permitted to use your information only for providing services on our behalf.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your information only for as long as necessary to fulfill business, legal, accounting, and tax obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Our website is intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Gem Supply
Website: TheGemSupply.com